Frequently Asked Questions (FAQ)

How long does it take to deliver your products?
It takes about 4 business days to process and ship our products.

Do you provide shipment tracking information?
Yes, please wait about 3 days after placing your order, then request tracking information by sending an email to airosolutions.contact@gmail.com.

I received damaged products. What can I do?
We are very sorry. Please send us a photo of the damaged product at airosolutions.contact@gmail.com and we will send you a replacement as soon as possible.

Where are your products shipped from?
Our products are manufactured in China and shipped from our warehouse in Bulgaria.

I have not yet received my order. Why is there a delay?
We apologize for the wait. International shipments sometimes take longer than expected due to customs procedures. However, you can track your order at any time. If you need assistance with tracking or have any questions, please contact us by email at airosolutions.contact@gmail.com.

Do you have a return and refund policy?
We always strive to resolve any issues our customers have with products purchased online. If you wish to request a refund, we can proceed provided the request is made within 30 days of the order date and the product(s) have not been used. For more details, please refer to our return and refund policy.